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Watch This Week's "The State of Ohio" Online
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This week on "The State of Ohio": A huge shakeup in the campaign of the Democratic candidates for governor. The school year gets underway in Ohio, as do hearings to repeal the standards kids will be trying to reach this year. And two Republicans spar over spans, streets and superhighways.
 

Ameritech Fined to Improve Customer Service.
By Bill Cohen - January 31, 2002
Ohio utility regulators are putting more heat on Ameritech to improve its customer service. The Public Utilities Commission is fining Ameritech another $8.5 million. That's on top of an earlier $5 million fine. The PUCO is ordering Ameritech to make two other changes that could cost the phone giant millions of additional dollars.

First, Ameritech must lower its charges to competing phone companies that are trying to get into the local phone service business. And second, Ameritech must improve its phone lines and equipment in Southern and Eastern Ohio so customers can get onto the internet more easily. Rob Tongren is Ohio's official consumer advocate on utility issues. He says the PUCO order may be better than a $122 million fine the agency had threatened to enact.
Bill Cohen reports (1:38)
That's Rob Tongren, head of the office of Ohio's Consumer Counsel. Ameritech had been under fire for missed service appointments and slow repair service. Last year, the company hired hundreds of additional workers to improve its customer service, but the PUCO says - as of last May, one important deadline, it wasn't enough.


 
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